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Automatic API Incident Tracking

Nurbak creates, tracks, and resolves incidents automatically so you never miss a failure.

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Automatic API incident tracking means Nurbak creates an incident record the moment an endpoint fails for the first time. Each incident captures the start time, error type, and error message. When the endpoint recovers, the incident is automatically resolved with a human-readable duration like 45s, 23m, or 1.5h — giving your team a complete outage timeline without any manual work.

How it works

1

Failure detected

When a health check fails, Nurbak immediately creates an incident record with the exact timestamp, error type classification (timeout, DNS error, SSL error, connection refused, or HTTP error), and the raw error message.

2

Incident tracked

While the endpoint remains down, the incident stays open with a status of active. Nurbak continues monitoring and recording each failed check. Per-region isolation ensures that a failure in one region does not create duplicate incidents.

3

Auto-resolved on recovery

The moment the endpoint responds successfully again, Nurbak automatically resolves the incident. The total duration is calculated and displayed in human-readable format — seconds, minutes, or hours — giving you a complete outage record.

Key capabilities

Automatic incident creation on first failure

No manual intervention needed. The instant an endpoint fails a health check, Nurbak opens an incident with full context including timestamp, error type, and error message.

Auto-resolution on recovery

When the endpoint starts responding successfully again, the incident is automatically marked as resolved. No need to close incidents manually or remember to update status pages.

Duration tracking in human-readable format

Every resolved incident shows its total duration in a format humans can quickly understand — 45s for short blips, 23m for moderate outages, or 1.5h for extended downtime.

Error type classification

Incidents are categorized into 7 distinct error types including timeout, DNS resolution failure, SSL handshake error, connection refused, HTTP 4xx, HTTP 5xx, and unknown errors for fast root cause analysis.

Per-region incident isolation

If an endpoint is monitored from multiple regions, incidents are tracked per region. A DNS issue affecting only one geography will not create false incidents for regions where the endpoint is healthy.

Open and resolved status filtering

Filter your incident history by status to see all currently active incidents at a glance or review resolved incidents for post-mortem analysis and reliability reporting.

Frequently Asked Questions

Do I need to manually create or close incidents?

No. Nurbak handles the entire incident lifecycle automatically. An incident is created the instant a health check fails, and it is resolved the moment the endpoint recovers. You can review all incidents in your dashboard with full details including duration, error type, and error messages. No manual status updates are ever required.

How does Nurbak classify error types?

Nurbak classifies incidents into 7 error types based on the failure mode. Timeout means the endpoint did not respond within the allowed time. DNS error means the domain could not be resolved. SSL error indicates a certificate or handshake problem. Connection refused means the server rejected the connection. HTTP errors are split into 4xx and 5xx categories. Unknown covers any other failure.

What happens if my API goes down in only one region?

Nurbak tracks incidents per monitoring region. If your endpoint fails health checks from the US East region but passes from EU West, only a US East incident is created. This per-region isolation prevents false positives and gives you accurate geographic failure data to help diagnose network-level or CDN-related issues.

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